Senior Program Manager, Strategic Operations

Location: 

Toronto, ON, CA Vancouver, BC, CA, V6B 3K9 Calgary, AB, CA Edmonton, AB, CA

Req ID:  54415

Jobs by Category:  Operations

Job Function:  Project Management

Status:  Full Time

Schedule:  Regular

Description

The Opportunity… We are looking for a highly motivated and curious Senior Program Manager to join our Strategic Operations team within the TELUS Consumer Solutions, Data & AI Insights business unit. In this role, you will balance technical project execution with a strong ability to drive influence across the business through stakeholder management and relationship building. If you have a passion for exploring new opportunities and bringing complex, cross-functional projects to life, this role is for you.

What You Will Own and Lead: As a core member of the Strategic Operations team, you will step into a highly visible portfolio:

• Intake & Arbitration: You will lead intake management and ticket arbitration for the business, collaborating with many stakeholders across Channels, Marketing, Product etc. to bring clarity, and simplicity to requests and portfolio assignment for our director organization
• Insights & Product Roadmaps: You will lead the strategic planning and roadmaps for Insights Packages and Packets, working in tight collaboration with our insight teams and director+ sponsors to ensure strong strategic planning and execution of our products
• Vendor Partnerships: You will support our third-party data vendor partnerships, which includes assisting with vendor searches, contract negotiations, financial invoicing, and managing data contracts that bring new and exciting data assets and capabilities to our team
• Executive & Strategic Projects: You will support high-level ELT (Executive Leadership Team) asks and special projects, taking on PMO duties, project planning, executive presentations, and strategic storytelling that drives meaningful change across our organization,and truly makes a difference in our performance
• Consumer Governance: You will provide critical support to our team's Consumer Insight Governance portfolio, leading stakeholders across the organization in our efforts to simplify, standardize, and streamline our business operations

Qualifications

Minimum Requirements:

• 8+ years of demonstrated experience managing stakeholder relations: You excel at direct business stakeholder requirements gathering, defect arbitration, and guiding projects to completion. You thrive on owning projects end-to-end (E2E)
• 4+ years of experience with strategic program design or a like field
• 5+ years of experience working with technical, privacy, security etc. teams in a cross functional fashion: A proven track record of supporting technical, data-driven initiatives, drawing on past experiences with cloud migrations (such as GCP), SAS, or advanced data reporting projects
• 2+ years of experience managing vendor relationships, contracts and/or negotiations

Additional Requirements:

• Business Acumen: You bring specialized knowledge or past experience supporting meaningful business initiatives and can demonstrate meaningful understanding of a normal business and its traditional acumen
• Personality: Proactive, mission oriented, self driven, and excited to steer programs from ideation to execution and beyond

Preferred Qualifications:

• Experience with AI programs is strongly preferred
• Project Management Certification
• Experience in Telecommunications is an asset but not required

Salary Range:  $86,000-$136,000

Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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