Senior Retail Operations Manager

C0004598545P Alabama, United States of America
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Senior Retail Operations Manager - Tucson International Airport

Opportunity, growth, and meaningful rewards! We offer: 

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • *401(k) retirement plan
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

 

Advertised Compensation: $82,134.00 to $100,800.00 

 

The Sr. Retail Operations Manager at Tucson International Airport provides operational support and oversight for retail operations, serving as a critical link between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, drives staff development, and maintains accountability for performance metrics while facilitating communication between front-line management and senior leadership. 

 

Key Responsibilities: 

  • Ensure proper execution of opening and closing procedures by holding Shift Managers accountable for operational checklists and standards.

  • Provide coaching, performance feedback, and support to Shift Managers and retail associates; ensure proper scheduling and adherence to engagement behaviors.

  • Monitor and analyze operational and financial data to achieve unit goals; implement corrective actions and share performance insights with Multi-Unit Manager.

  • Oversee daily inventory processes, vendor coordination, equipment maintenance, and compliance with receiving and processing procedures.

  • Maintain brand standards and lease compliance; ensure visual merchandising and store presentation meet requirements.

  • Resolve complex customer and associate issues using sound judgment; implement strategies to enhance customer satisfaction and revenue growth.

  • Conduct on-the-job training for associates and Shift Managers; communicate company initiatives and serve as liaison between front-line staff and Multi-Unit Manager.

  • Ensure compliance with federal, state, and local safety and health standards; train staff on safety protocols and maintain regulatory compliance.

  • Maintain proficiency in retail management systems (e.g., MIV, Crunch Time, Kronos); embrace new technology and train staff on system usage.

  • Implement marketing programs and promotional activities; develop creative strategies to drive revenue and operational excellence.

 

Qualifications:  

Education & Experience 

  • Minimum 6 years of combined education and professional experience in retail operations.

  • At least 4 years in a leadership role supervising retail operations teams.

  • Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field may substitute for 2 years of experience.

  • Strong knowledge of retail regulations, employment laws, and safety standards.

Technical Skills 

  • Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.

  • Ability to analyze KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.

  • Expertise in inventory management, planogram execution, and visual merchandising.

Competencies 

  • Strong business acumen and operational mindset.

  • Ability to lead, coach, and develop teams across multiple locations.

  • Excellent problem-solving, decision-making, and communication skills.

  • Demonstrated ability to foster positive work environments and drive engagement.

Schedule & Reporting 

  • Reports to the Multi-Unit Manager.

  • Exempt position under FLSA (Administrative and Executive Exemption).

  • Requires a varied schedule, including presence during different operational periods to monitor and support Shift Manager activities.

 

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Nearest Major Market: Tucson

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