Senior Retail Store Associate (Investment Brokerage)

About the role We are looking for a customer-focused Senior Retail Store Associate to support clients with account opening, platform guidance, investment education, sales activities, and in-store events. 3–5 years’ experience in customer service, financial advisory, or retail is preferred. Strong communication skills and Mandarin or English proficiency are an advantage. Willingness to work shifts, weekends, and public holidays is required.

Responsibilities • Assist walk-in clients with account opening, platform setup, and app guidance. • Handle inquiries and escalate complex cases. • Educate clients on investment tools and platform features. • Support daily operations and compliance checks. • Manage documentation and backend onboarding. • Ensure client data confidentiality. • Help sales team with client acquisition and KPIs. • Follow up with leads, set appointments, and assist in in-store events. • Provide on-site support for marketing campaigns. • Help promote brand and community engagement activities.