Senior Shopify Project & Account Manager (Remote - CET Hours)

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements. This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization. The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence. Key ResponsibilitiesProject Delivery Management• Manage up to 7 concurrent Shopify and eCommerce projects including: • Shopify builds • CRO initiatives • SEO retainers • Ongoing support engagements

• • Maintain project timelines, budgets, documentation, and delivery quality • Manage Asana boards, project schedules, risk logs, and change requests • Coordinate cross-functional collaboration between development, design, SEO, and email teams • Ensure projects stay within defined scope and performance expectations

Client Relationship Management• Serve as the primary point of contact for assigned clients • Provide proactive communication and updates via Loom, email, and meetings • Lead recurring review calls and roadmap discussions • Build long-term client relationships focused on trust, transparency, and growth • Identify upsell and retainer opportunities where appropriate

Team Leadership & Coordination• Facilitate weekly delivery meetings and project reviews • Allocate tasks across designers and developers • Conduct QA reviews and enforce agency standards • Support junior team members through mentorship and process guidance • Escalate risks or blockers appropriately to leadership

Process & Operational Improvement• Help improve SOPs, workflows, and internal documentation • Contribute ideas for operational efficiency and process optimization • Support retrospective reviews and continuous improvement initiatives • Maintain organized project records and reporting structures

Commercial & Scope Oversight• Review project changes and support budget management • Ensure projects remain aligned with business goals and profitability targets • Assist with quoting, scoping, and proposal preparation when needed