Senior Software Quality Engineer - Enhancements

About the Role 

You will join the Customer Enhancements product team as the embedded Quality Engineering specialist, working closely with Engineers, Product Managers/Owners, and Designers to deliver frequent, customer‑visible improvements in an agile environment. The Customer Enhancements team is well‑established and stable, making it a strong starting point for an external hire to build product knowledge, relationships, and confidence while contributing value from an early stage.  

This role is designed for a strong generalist Quality Engineer who is comfortable operating across front‑end and back‑end changes, building domain knowledge quickly, and making pragmatic, risk‑based decisions to keep delivery moving safely. You will be hands‑on in day‑to‑day testing while also helping the team continuously improve how quality is built into their work.   

Regardless of starting level, you will combine hands‑on testing with practical improvement, helping the team build confidence incrementally rather than introducing heavy‑weight process. The focus is on customer impact, prioritisation, and sensible trade‑offs — deciding what matters most to test so the team can continue to ship reliably against the roadmap. 

The Customer Enhancements team works in a hybrid model, with the full team coming together in the Edinburgh office at least once a week for collaboration. As such, we are looking for a local hire who can regularly spend time working in person with the team as part of their normal working pattern. 

What You Will Do 

• Enhance and maintain both manual and automated regression testing suites, while coaching team members to build their skills in this area.

• Oversee and manage test infrastructure, ensuring it supports robust and reliable testing practices.

• Analyse, triage, and address issues identified in automated regression runs, contributing to continuous improvement.

• Provide testing support for client hot fixes, leading reviews and retrospectives to uphold quality standards.

• Develop and implement the quality strategy for your product engineering team, ensuring it is embedded in day-to-day practices.

• Plan and execute comprehensive test strategies for feature and project deliveries, collaborating with engineers, product managers, and designers.

• Maintain up-to-date test artefacts, such as test runs and statuses, and promote traceability throughout the development lifecycle by coaching others.

• Contribute to root cause analysis for bugs and defects by documenting thorough reports with diagnostic detail.

• Participate in planning and refinement sessions, helping the team to define clear and sufficient success criteria for deliverables.

• Manage and coordinate release and go-live testing to ensure smooth deployment of new features and fixes.

• Advise team members on effective test approaches, championing sufficient test coverage and applying a risk-based method to quality assurance.

• Become a subject matter expert in the testing remit of your assigned team, developing strong knowledge of the user base to inform and enhance testing activities.

About You 

• Confidently ensures team accountability in following quality processes.

• Has a proven history of creating and pragmatically improving team quality practices.

• Very skilled at performing exploratory testing on the front end.

• Excels at spotting details that others may overlook.

• Experienced with building and supporting automated tests, especially using Playwright.

• Knowledgeable in applying a risk-based method to quality.

Bonus Points For: 

• Basic SQL knowledge, or experience testing data‑heavy features

• Experience testing complex business workflows in SaaS products

• Familiarity with modern development workflows (e.g. GitHub, Azure DevOps, CI pipelines)

• Front‑end or API performance testing experience

• Experience acting as the sole or primary Quality Engineer embedded in an agile product team

• Experience using AI tools to support Quality Engineering work, with an understanding of their limitations.

What you’ll get 

• Starting salary £47,500-£57,500, depending on experience

• At least £1,000 per year to spend on professional and personal development

• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days

• Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement

• Enhanced family leave policies

• Private healthcare and rewards through AXA

• Income protection and death in service cover

• Matched 5% auto-enrolment workplace pension scheme

• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service

• Volunteering time – up to 20 hours a year to participate in volunteer work

• Regular All Hands meeting for inspiration and over-communication

• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!

• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details 

This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be a little flexible around this, just let us know. 

This role is based in Edinburgh and follows a hybrid working model. The Customer Enhancements team works closely together and comes into the Edinburgh office at least once a week for collaboration, planning, and shared problem‑solving. 

As such, we are looking for a local hire who can regularly work from the office as part of their normal working pattern. This role is not available as a fully remote position. 

You won’t be expected to be in the office every day, but regular in‑person time with the team is an important part of how this team operates and delivers effectively. 

Join the team! 

Equality of opportunity is more than just a responsibility: we believe it is a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. 

This is your opportunity to really influence how we get things done, and how we measure and improve our capability to deliver software with high quality in a scalable way. We are doing well, but there are lots more to do to maintain the high bar and pace that we have set. 

Everyone here is growing personally as the company grows, so if that sounds like something you would like to be part of, we would love to see your application. The deadline for applications is Thursday 14th May at 12pm. Initial screens and interviews will be conducted around these dates.

Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand