Career Opportunities: Senior Technical Product Specialist (8243)

Requisition ID 8243 - Posted 

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Company: Komatsu South Africa 

Business Unit: South Africa 

Division: Head Office 

Department: Technical 

Location: H.O. Tech Serv 

Reference Number: 8243 

Grading:

Job Purpose

Komatsu South Africa is looking for a Senior Technical Product Specialist to provide specialised, Expert-level technical product support across the organisation for Komatsu equipment within the KLTD, mining and construction business. The purpose of this role is to ensure the optimal performance, availability, quality, and lifecycle management of Komatsu mining and construction equipment by delivering expert product advice, disseminating technical information, and acting as a key technical liaison between internal teams, customers, dealers, suppliers, and Komatsu parent companies.

Key Responsibilities

Technical Product Advice & Support

• Provide expert technical advice on Komatsu mining and earthmoving equipment
• Support branches, depots, dealers, and customers with troubleshooting, diagnostics, and root cause analysis
• Analyse electronic onboard control systems, hydraulic systems, and VHMS/Komtrax data to improve machine availability
• Assist where equipment does not meet contractual availability targets
• Conduct site visits across customer operations and regional Africa operations

Quality Control (Product-Specific)

• Conduct audits and site visits to evaluate service quality and technical compliance
• Investigate warranty claims and collaborate with all stakeholders on resolutions
• Provide quality specifications and standards for locally sourced parts
• Contribute to continuous improvement and service excellence initiatives

Technical Liaison & Stakeholder Engagement

• Act as the technical link between Head Office, branches, depots, suppliers, and Komatsu parent companies
• Coordinate technical campaigns, product initiatives, and service drives
• Support training development by ensuring technical content remains current and relevant

Safety, Health & Environment (SHE)

• Actively participate in SHE initiatives, audits, training, and incident investigations
• Support compliance with SHE legislation, policies, and procedures
• Promote safe work practices across all operational environments

Minimum Requirements

Qualifications

• Diploma (T5 / NQF Level 6) or equivalent in an engineering-related field (Advantageous)
• Trade Certificate Millwright or HEM
• Valid South African passport or able to obtain

Experience

• Minimum 10 years’ experience in mining and earthmoving equipment specifically to the KLTD product
• Strong hands-on technical background
• Komatsu product knowledge highly advantageous
• Product Support experience highly advantageous

Technical Competence

• Strong understanding of hydraulic, electronic control, and mechanical systems
• Experience in troubleshooting, failure analysis, and lifecycle costing
• Familiarity with Komtrax, EQP care, VHMS, and electronic diagnostic systems

Personal Attributes

• Customer‑focused and solution‑driven
• Strong communicator across all organisational levels
• Resilient, analytical, and calm under pressure
• Comfortable working independently and travelling extensively
• Open to continuous learning and innovation

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

It is the responsibility of the employee to inform their line manager about their application for another position

 Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

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