Senior Technical Support Engineer
Apply Now• Lead Sev-1 and Sev-2 incident resolution end-to-end. • Design and implement permanent fixes. • Build and enhance automation and support tools. • Ensure full compliance with contracts and SLAs. • Analyze service trends and lead continual service improvement. • Act as the owner of client satisfaction and feedback. • Translate client needs into technical actions. • Lead technical projects across multiple workstreams. • Coach and supervise L1 and L2 teams.