Service Delivery & Monitoring Executive - Internal

Job Role • Proactively monitor service performance through dedicated dashboards and monitoring tools  • Identify and analyze service disruptions or reliability problems  • Escalate critical issues to the appropriate technical teams for swift resolution • Track key performance indicators (KPIs) for service availability, response time, and resolution rates  • Generate comprehensive reports on service health and performance, ensuring delivery to clients within agreed SLAs  • Collaborate with internal teams, including IT operations and account management, to maintain optimal service delivery  • Stay updated on service offerings, monitoring tools, and best practices