Career Opportunities: PMR - Service Delivery Coordinator (16354)

Requisition ID 16354 - Posted  - DX Mail - DX Palmerston North - Palmerston North - Permanent Full Time - Administration & office support - New Zealand - Manawatu/Whanganui - Palmerston North

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We have a new and exciting opportunity to join our team in Palmerston North as a Service Delivery Coordinator

Here’s what you’ll do…

This is a hands-on role supporting our frontline delivery network to operate safely, efficiently, and compliantly each day. You’ll coordinate onboarding, training, and development for Posties across the Manawatu-Whanganui, Taranaki, and Hawke’s Bay regions, helping build capability and confidence within the team.

You’ll help manage fleet and equipment ensuring all mandatory training and safety requirements are completed and maintained. Working closely with Team Leaders and the Service Delivery Manager, you’ll also support route updates, mapping corrections, and day-to-day operational coordination across the delivery network.

In addition, you’ll help manage fleet and safety assets, ensuring Postie bikes, PPE, and equipment are compliant, maintained, and ready to go at all times. From coordinating servicing and registrations through to monitoring stock levels and supporting health & safety compliance, this role plays a key part in keeping our delivery operation running smoothly.

This is a varied role that combines people support, training, coordination, safety, and problem-solving — where no two days are the same.

What we’re looking for…

We’re looking for someone organised, proactive, and confident working with frontline teams. You’ll enjoy supporting people, solving problems, and helping maintain high operational and safety standards.

You’ll bring:

• Experience in a coordination, logistics, administration, or operations-based role
• Confidence working with frontline teams and providing guidance or support
• Strong organisational skills and attention to detail
• A proactive approach to health & safety and compliance
• The ability to manage multiple priorities in a fast-paced environment
• Confidence using systems, maintaining records, and updating operational data
• Strong communication and relationship-building skills

Experience in training, coaching, fleet coordination, or team leadership would be beneficial, but is not essential. We’re open to someone looking to grow and develop into the role.

Working at DX Mail…

At DX Mail, we have an inclusive work environment and actively embrace people’s diversity, ideas, talents, and experiences. Our vision and values are at the heart of all that we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees — just as we are for our customers.

If you’re looking for a role that provides advancement opportunities, we offer upskilling and training. The majority of our executive team started in entry-level roles!

In addition, you have access to our discounted medical insurance and the Employment Assistance Programme (EAP). We also have employee rewards because we recognise our teams’ dedication, commitment, and service. Then there’s the fun stuff like barbeques, sports, and social gatherings.

More about DX Mail…

As New Zealand’s only dedicated business mail specialist, we’ve provided Kiwi businesses with mail solutions for over 40 years.

We began in the 1970s as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment. Our nationwide team of friendly and experienced people is dedicated to providing fast, secure, and cost-effective services to help you get the most out of your business day.

Come and join us…

If you are interested in this unique role and want to join us, then don’t miss this opportunity — hit the Apply Now button!

Applicants for this position should have NZ residency or a valid NZ work visa.

DX Mail is committed to ensuring a safe and healthy work environment. We are also part of the Freightways Group. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.

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