Service Delivery Manager

Business Unit:  Aviation Services

Career Area:  Operations and Administration

Location: 

Kitchener, Ontario, CA

About GardaWorld

The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport  - YKF in Kitchener, Ontario.

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at Region of Waterloo International Airport Airport - YKF in Kitchener, Ontario.

If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.

What GardaWorld Brings to You as a Service Delivery Manager

• Salary between $63,000 - $70,000 annually
• Full health and benefits package
• Paid training and leadership development opportunities
• Career growth within a global organization
• Exposure to airport operations, aviation, and customer service leadership
• Inclusive and collaborative work environment

What Your Days Will Look Like

• Lead daily airport operations to ensure efficiency, safety, and service excellence
• Drive operational performance and achieve productivity and quality targets
• Support and coach frontline teams in a fast-paced airport environment
• Improve workflows and operational processes to enhance customer experience
• Collaborate with airport stakeholders and internal teams
• Monitor operational KPIs and support continuous improvement initiatives
• Resolve operational issues quickly to maintain seamless operations
• Ensure compliance with operational and aviation security procedures

What We're Looking For

• Post-secondary education or equivalent professional experience
• 1 to 3 years of leadership or operations management experience
• Strong leadership, communication, and problem-solving skills
• Experience working in fast-paced operational environments

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Service Manager, Manager, Customer Service, Management

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