Service Delivery Manager

Capgemini, Aguascalientes, Mexico

Apply Now

Select how often (in days) to receive an alert:

Apply Now
Start applying with LinkedIn Start applying with LinkedIn
Please wait...

SDM

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Adaptado del template de Project Manager_template. [Project Ma...r_template | Word]

Your Role

As a Service Delivery Manager at Capgemini, you will lead the delivery and operational excellence of business-critical applications and services in production environments. You will be responsible for ensuring service stability, driving continuous improvement initiatives, and managing support teams responsible for custom-built applications across technologies such as Java, .NET, APIs, and cloud-based platforms.

This role requires strong experience in application support, service management, ITIL processes, stakeholder engagement, and operational leadership. You will serve as a trusted partner to clients and internal teams, ensuring service levels are met while proactively driving automation, efficiency, and service optimization.

Responsibilities & Scope

Lead end-to-end service delivery for business-critical applications and production environments.
Ensure SLA compliance, operational excellence, and high customer satisfaction levels.
Drive Incident, Problem, and Change Management processes following ITIL best practices.
Lead major incident management, root cause analysis, and continuous service improvement initiatives.
Drive automation for monitoring, deployment, and incident resolution to enhance service efficiency.
Partner with business, development, infrastructure, and third-party teams to ensure service reliability and operational readiness.
Analyze and optimize support processes, implementing strategies that improve service performance and scalability.

Your Profile

Service delivery leader with strong ownership, accountability, and customer focus.
Proven experience managing high-pressure production support environments and critical business applications.
Strong ITIL knowledge with expertise in Incident, Problem, and Change Management.
Solid technical understanding of custom-built applications, including Java, .NET, APIs, and cloud platforms.
Continuous improvement mindset with a focus on automation and operational efficiency.
Excellent stakeholder management, communication, and problem-solving skills.

Required Qualifications

10+ years of IT experience with 5+ years in Service Delivery / Production Support
Strong experience managing custom-built applications (Java, .NET, APIs, cloud-based systems, etc.).
Solid understanding of ITIL framework (Incident, Problem, Change)
Ability to manage high-pressure production environments
Drive automation for monitoring, deployment, and incident resolution
Maintaining high-performance levels for service-related processes and implementing improvement activities wherever necessary.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Developing a deep understanding of projects to gain insights into the scope of service delivery.
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.

Job Description

Job Description - Grade Specific

Is fully competent in its own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internalorexternal client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific projectorwork area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area.

Ref. code: 515481

Posted on: Jul 9, 2026

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Aguascalientes, MX

Brand: Capgemini

Professional Community: Software Engineering

Apply Now
Start applying with LinkedIn Start applying with LinkedIn
Please wait...

Show More Details

"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Show More Details

Confirm My Choices