Service Desk Team Leader

redlandcit Queensland, Australia

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Career Opportunities: Service Desk Team Leader (3706)

Requisition ID 3706 - Posted - Information Management - Maximum Term Contract Full Time

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Service Desk Team Leader (200645)

Maximum Term Contract Full Time - 36.25 hours per week - until 31/01/2027

$107,801.43 to $115,045.70 Annually + 13% super

RCC Officers' Level 6

Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.

Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.

Join our team as a Service Desk Team Leader (Internally known as Service Management Team Leader)

Are you passionate about delivering high‑quality IT services and leading teams to provide excellent customer outcomes in a complex operational environment? This is an opportunity to lead a critical function, influence service delivery improvements, and help shape how IT services support Council’s workforce. If this sounds like you, we invite you to apply for the Service Desk Team Leader position at Redland City Council.

Your responsibilities will include:

Leading and managing the Service Management Team (Service Desk), including three direct reports, to deliver efficient, customer‑focused IT services that meet Service Level Agreements.
Overseeing the support and maintenance of Council’s end user environments, including desktop systems, applications, servers and IT hardware assets.
Managing IT asset lifecycles, including capital assets, warranty periods and proactive asset replacement programs.
Developing, implementing and maintaining operating guidelines and procedures to drive consistency and continuous improvement.
Providing specialist technical advice and consultancy support to internal clients and key stakeholders.
Coordinating and contributing to projects and change initiatives that support Council’s strategic and operational goals.

Skills and experience:

Demonstrated leadership experience managing a team within a corporate IT service or service desk environment.
Strong technical expertise across Windows desktop environments, server operating systems, applications and IT infrastructure.
Experience managing IT assets, lifecycle planning and proactive replacement or refresh programs.
Proven ability to deliver high levels of customer service and manage stakeholder relationships.
Well‑developed communication skills, with experience producing reports, procedures and operational documentation.
Experience contributing to or leading small to medium IT projects using practical project management approaches.
Tertiary qualifications in Information Technology and/or ITIL certification are desirable but not essential.

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

Why this role stands out:

Enjoy a full‑time, Monday to Friday role that supports work‑life balance.
Take the lead in a key IT function during an exciting period of service improvement.
Be part of a collaborative and supportive IT team, working closely with stakeholders across Council.

Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
Optional purchased leave available after probation.
Incentives for returning from parental leave including credited leave and superannuation benefits.

View more great employee benefits here.

Who we are:

Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.

Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.

Eligibility:

You'll hold a current C class drivers licence
Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us?

Click Apply to submit your application via Council’s online portal (or through OURspace for current employees). Please include:

A one-page cover letter; and
A current resume outlining how you meet the role requirements.

Note: We do not accept email, hard copy or third-party applications.

For more information about this position (200645), please contact Brendan Brown on 0488 458 456. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 10/05/2026.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.

To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting recruitment@redland.qld.gov.au

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