Career Opportunities: Service Manager - Food & Beverage (Outlet Manager) (175026)

Requisition ID 175026 - Posted  - Malaysia - Shangri-La Tanjung Aru, Kota Kinabalu - Food & Beverage - Permanent

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Our Vision: To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia is located just 10 minutes away from the city of Kota Kinabalu, Sabah, Malaysia.  It’s a luxurious, tranquil retreat that provides the setting for an amazing tropical gateway. The 498 rooms resort consist of 6 locals' favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset at Sunset Bar and Coco-Joe’s Bar & Grill.  Owned and operated by the resort a private jetty for islands transfer to Tunku Abdul Rahman Marine Park to experience an amazing snorkelling with tropical fish and corals.  Our Chi, The Spa renowned as a picturesque spa in Kota Kinabalu that offers treatments based on a traditional Asian healing philosophies located on the resort’s private spa island.

Joy binds us together - through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true. We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru, Kota Kinabalu family.

We are looking for Service Manager – Food & Beverage (Outlet Manager)

Job Summary:

To manage and lead all aspects of restaurant operations, ensuring exceptional and personalized dining experiences in line with 5-star service standards. The Service Manager – Food & Beverage is responsible for driving operational excellence, achieving financial targets, leading team performance, and maintaining the highest levels of guest satisfaction.

Key Responsibilities:

• Guest Service Excellence – Champion a culture of service excellence by ensuring consistently high standards. Oversee the handling of guest feedback and complaints, ensuring timely resolution and continuous improvement in guest satisfaction.
• Operational Management – Plan, organize, and oversee daily restaurant operations to ensure efficiency, productivity, and adherence to brand standards. Continuously review and improve operational procedures.
• Team Leadership & Development – Lead, develop, and inspire the team to achieve high performance. Manage staffing, scheduling, performance evaluations, and succession planning. Foster a positive and engaging work environment.
• Financial & Revenue Management – Drive revenue growth and profitability through effective cost control, budgeting, forecasting, and upselling strategies. Monitor financial performance, including P&L, and implement corrective actions where necessary.
• Communication & Collaboration – Maintain strong communication with guests, team members, and other departments to ensure seamless operations. Work closely with the kitchen and other outlets to enhance overall guest experience.
• Quality Assurance & Compliance – Ensure strict compliance with hygiene, sanitation, and food safety standards. Conduct regular audits to maintain consistency with 5-star service and operational standards.
• Marketing & Guest Engagement – Support promotional activities, special events, and initiatives to enhance guest experience and increase outlet visibility and revenue.

Requirements:

• Minimum Diploma in Hospitality or equivalent; Degree in Hospitality Management or related field preferred
• At least 4–6 years of relevant experience, with 2–3 years in a managerial role in a restaurant or 5-star hotel environment
• Fluent in Mandarin and English (spoken and written); additional languages are an advantage
• Strong leadership, financial acumen, and operational management skills
• Excellent interpersonal and communication skills
• Well-groomed with a professional appearance
• Ability to work flexible hours, including weekends and public holidays
• Strong problem-solving, decision-making, and customer-focused mindset.

If you are enthusiastic to be part of our family, please send your application with CV and relevant documents by 31 May 2026.

Only shortlisted candidates will be contacted for interview & selection.

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