Service Operations Business Analyst

At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Operations Business Analyst to join our UniQue team in Brussels! What will you be doing in this role: • Track, analyze, and report SLA and KPI performance across customers and services. • Identify service risks, trends, breaches, and improvement opportunities through regular reporting. • Work closely with account managers to support customer reviews, renewals, and commercial discussions. • Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope. • Maintain accurate service inventories, commercial records, and contract-related data. • Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms. • Support procurement, renewals, and partner compliance requirements. • Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends. • Support forecasting, budgeting, and business planning activities. • Drive process improvements to increase efficiency, reporting accuracy, and commercial governance. • Act as key liaison between operations, finance, sales, account management, and external partners.