Service Operations Coordinator

Key Accountabilities: • Coordinate project field work activities and oversee the completion of US Government Contract project ensuring project goals are met • Follow up on customer open items/requests with the appropriate personnel in the US and/or Germany • Provide input to LES Service Managers regarding timeframe requirements, staffing, sub-contractor service provider selection and other resources necessary for project implementation • Assist Program Management, Finance, and Purchasing to negotiate supplier contracts and meet required delivery schedules. • Coordinate, track and process labor summaries, parts, tooling, and accounting reports for the Large Engine Services team and prepare Work Order invoices • Assist Program Management with operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications • Provide technical assistance and feedback to RRSA America technicians and engineers on customer problems and requests • Provide financial data and analysis, revenue projections and controlling reporting support • Generate parts and service quotes to review with management team and assist with service estimates • Oversee LES warranty requests and policy review, administration, part returns for failure analysis, fast field reports (FFRs) and FiRe platforms • Review and Assist Service Managers in the writing of project reports. • Process and track Internal Order Requests • Maintain inventory of special tools and parts, and track their location in the field • Represent MTU America in meetings with customers and vendors • Promote a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code of Conduct • Perform special assignments as required

Key Accountabilities: • Coordinate project field work activities and oversee the completion of US Government Contract project ensuring project goals are met • Follow up on customer open items/requests with the appropriate personnel in the US and/or Germany • Provide input to LES Service Managers regarding timeframe requirements, staffing, sub-contractor service provider selection and other resources necessary for project implementation • Assist Program Management, Finance, and Purchasing to negotiate supplier contracts and meet required delivery schedules. • Coordinate, track and process labor summaries, parts, tooling, and accounting reports for the Large Engine Services team and prepare Work Order invoices • Assist Program Management with operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications • Provide technical assistance and feedback to RRSA America technicians and engineers on customer problems and requests • Provide financial data and analysis, revenue projections and controlling reporting support • Generate parts and service quotes to review with management team and assist with service estimates • Oversee LES warranty requests and policy review, administration, part returns for failure analysis, fast field reports (FFRs) and FiRe platforms • Review and Assist Service Managers in the writing of project reports. • Process and track Internal Order Requests • Maintain inventory of special tools and parts, and track their location in the field • Represent MTU America in meetings with customers and vendors • Promote a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code of Conduct • Perform special assignments as required