Service Specialist

Service Specialist is responsible for delivering high-quality customer service to guests in a fast-paced call center environment. Responsibilities: • Handle inbound service calls from guests and prospective passengers • Identify caller needs and resolve issues to achieve the highest level of customer satisfaction • Make outbound calls and provide additional information as needed • Provide technical assistance to callers as needed; assistance to callers with requests. Requests may include itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile • Maintain individual service quality goals, and adhere to the Call Center metrics for improved customer satisfaction results; maintain customer records in CRM tool • Ensure accurate and timely service and respond quickly and proactively to customer requests