ServiceNow SPM Consultant & Quality Integration Engineer (m/f/d)

Company:  Körber Porto, Unipessoal Lda.

Location: 

Porto, PT

Job ID:  9998

ServiceNow SPM Consultant & Quality Integration Engineer (m/f/d)

Your role in our team

As part of Körber's group-wide strategic agenda, ServiceNow Strategic Portfolio Management (SPM) is currently being established as the single source of truth for all innovation and R&D portfolio activities across Körber's Business Areas and Business Units. This role is critical to that mission: it ensures that data from distributed third-party systems is reliably ingested, transformed, validated, and maintained within the ServiceNow SPM platform - forming the data backbone that all portfolio decisions depend on. This role also goes beyond the mere technical execution and requires a genuine understanding of the underlying business domains and its data.

SPM Operations & Support

• Act as the go-to person for SPM platform questions and data-related issues raised by Business Area users or the application team.
• Support go-live phases by coordinating with data owners to ensure portfolio data is clean, complete, and ready for use.
• Contribute to integration tests and UAT, ensuring data correctness and that the platform behaves as business users expect.

Domain Understanding & Data Curation

• Build a solid understanding of how innovation and R&D portfolio management works in practice — including project lifecycles, key data entities (status, budgets, resources, milestones), and what good data looks like from a business perspective.
• Use that understanding to actively curate portfolio data — identifying issues that pass technical checks but are wrong in a business context, and working with data owners to resolve them.
• Act as a practical advisor to Business Area data owners, helping them understand data quality requirements and improve discipline at the source.
• Design and run data quality checks covering completeness, consistency, accuracy, and referential integrity — as part of ingestion pipelines and as regular operational health checks.
• Maintain a data quality monitoring framework in ServiceNow SPM, including dashboards and exception reports that give stakeholders clear visibility of platform health.
• Document findings, root causes, and fixes in a structured way; track recurring issues and drive lasting solutions rather than one-off patches.

Data Quality & Governance

• Define SPM ServiceNow data quality standards and validation rules for all data imported.
• Maintain data dictionaries, field mappings, and transformation logic — ensuring they reflect how the business actually uses the data.
• Establish and maintain data dictionaries, field mappings, and transformation logic across all connected data sources.
• Conduct regular data audits and reconciliation checks between source systems and ServiceNow SPM.

Data Integration & Ingestion

• Design, build, and operate integration pipelines connecting third-party systems (SAP, Excel, project management tools) to ServiceNow SPM.
• Translate portfolio management requirements into integration specs using ServiceNow-native capabilities
• Collaborate closely with the Project Manager, ServiceNow platform team, and BA/BU data owners to align integration design with business needs.

Automation & Vibe Coding

• Automate repetitive data tasks using scripted and low-code approaches, including AI-assisted coding techniques.
• Develop and maintain automation scripts (JavaScript/Glide in ServiceNow; Python for pre-processing) to reduce manual effort and improve reliability.

Your profile

Education

• University degree (Bachelor's or Master's) in Computer Science, Software Engineering, Information Systems, or a comparable technical field.

Professional Experience

• Hands-on experience with ServiceNow, preferably SPM, PPM, or adjacent modules.
• 3–5 years in roles combining platform operations, data management, or system integration — ideally in an enterprise environment.
• Practical experience with data quality management, data migration, or integration projects.

Technical Skills

• ServiceNow platform experience, SPM/PPM modules preferred
• Import Sets, IntegrationHub, Flow Designer, and Glide scripting are a plus.
• Proficiency in JavaScript/Glide or Python.
• Good understanding of data modelling, APIs (REST/SOAP), and data transformation.
• Comfortable with low-code tools and AI-assisted development approaches.

Mindset

• Intellectually curios and willing to engage with business content — not just data structures.
• Having an understanding that clean, meaningful data is the ultimate deliverable.

Languages

• Fluency in English (written and spoken) – mandatory.
• German language skills are an advantage given Körber's headquarters environment.

Personal Competencies

• Precision & Ownership - Takes responsibility for data accuracy end-to-end; does not consider a task complete until the data is verified and reliable.
• Structured Problem-Solving - Analyses root causes of data issues systematically; uses evidence to drive decisions.
• Collaborative Mindset - Works effectively with non-technical stakeholders (BA data owners, process managers) as well as with IT architects and developers.
• Continuous Improvement - Actively seeks opportunities to automate and streamline; reflects on failures and acts on lessons learned.
• Adaptability - Comfortable working in a fast-paced, evolving project environment with changing requirements.

Your benefits

• Our benefits vary depending on the country of employment. Country-specific benefits will be discussed individually during the interview process.

Your working environment

• A technically challenging and highly visible role at the core of a mission-critical group-wide transformation programme.
• Direct impact on the data foundation that powers Körber's global innovation portfolio management.
• Close collaboration with senior stakeholders and exposure to leading-edge enterprise technology.
• A modern, collaborative work environment with flexible working arrangements and a culture that values continuous learning.

Recruitment Team
For questions please contact us via Koerbercampusporto.recruitment@koerber.com Please apply exclusively via the “Apply now” button.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

This position is covered by the Collective Labour Agreement (Contrato Coletivo de Trabalho da FETESE).

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

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