Career Opportunities: Settlements Lead (3328)

Requisition ID 3328 - Posted  - New South Wales

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Why Smart?

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Settlements Lead? 

We’re seeking an experienced Settlements Lead to lead and support a high-performing settlements team within a fast-paced financial services environment. This role is responsible for overseeing daily settlements operations, ensuring service level commitments are met, and driving continuous improvement across people, process and performance. 

You’ll be a hands-on leader who enjoys coaching others, resolving complex matters, and partnering with internal and external stakeholders to deliver timely, accurate settlement outcomes. 

Key responsibilities:

• Lead, coach and develop a team of Settlements Officers to achieve operational and service excellence
• Oversee end-to-end settlement processes, ensuring accuracy, timeliness and compliance
• Manage workflow allocation, capacity planning and priority management
• Act as an escalation point for complex or high-risk settlement matters
• Monitor performance against SLAs, KPIs and quality measures
• Identify process improvement opportunities and support change initiatives
• Ensure policies, procedures and regulatory requirements are consistently met
• Collaborate closely with internal teams and external partners to resolve issues and improve outcomes
• Prepare reports and provide insights on team performance and trends

To succeed in this role, you’ll bring a strong blend of operational expertise and people leadership capability. You will likely have: 

• Proven experience in settlements, lending operations or a similar financial services environment
• Previous experience leading or supervising a team
• Strong understanding of end-to-end settlement processes
• Excellent attention to detail with the ability to manage multiple priorities
• Confidence handling escalations and complex matters
• Strong communication and stakeholder management skills
• A continuous improvement mindset with the ability to drive change

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Discounted retail vouchers
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Bronze Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.

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