Software Engineering Manager

About the role

We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams. This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed.

The team has two clear areas of ownership. First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities. Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end. You own the throughput, quality, and getting integration-heavy work delivered efficiently.

This role reports to the Engineering Director.

Your mission

You own the delivery health of your squad end-to-end. You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.

Key responsibilities

• Manage a team of full stack engineers, actively drive their growth, performance, and engagement. Mobile engineers are a possibility as well.
• Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.
• Run tight agile processes and continuously improve them based on delivery metrics.
• Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.g. with POS systems etc.).
• Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.
• Lead technical discussions with third-party integration partners, translating between partner
• APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.
• Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.
• Uphold security and compliance obligations relevant to the team's work (e.g. PCI DSS etc.), embedding them into how the squad builds rather than treating them as an afterthought.
• Draft and track team OKRs and engineering KPIs (e.g. DORA); when the team is off track, show what is being done about it.
• Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.

What success looks like (first 6-12 months)

• The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.
• Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.
• Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.
• Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.
• The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.
• Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.

Your skills

• Demonstrated experience managing a team of software engineers, with a track record of
• delivering on commitments predictably.
• Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement)
• and the maturity to adapt process to context rather than apply it dogmatically.
• Proven ability to manage dependencies and coordinate delivery across multiple teams and
• external partners.
• Technically strong: able to review RFCs and technical proposals critically, reason about
• architecture, scalability, and integration risk, scope engineering spikes, and hold your own in
• technical discussions with engineers and third-party partners.
• Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.
• Excellent written and verbal communication in English; able to lead with the conclusion, be
• concise, and be specific about blockers and decisions needed.
• Ability to translate technical concepts into easily digestible language for non-technical
• business stakeholders.
• Experience operating in multi-market or multi-region environments, ideally with distributed
• and remote teams.
• Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.

Nice-to-haves

• Experience in B2B SaaS with high-volume B2C traffic patterns.
• Background in hospitality-tech, food and beverage, payments, or last-mile delivery.
• Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub,
• PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).
• Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery
• aggregators) and the reliability challenges they bring.
• Experience hiring and scaling engineering teams in the MENA region.
• BSc or MSc degree (or equivalent experience).

What we offer

• Curated career progression planning with formal yearly reviews and informal check-ins along
• the way.
• Encouragement to grow into a Feature Development Lead.
• A competitive salary.
• Ample time to learn new concepts - including paid development and business-related
• conferences.
• Fully remote working, no commuting expenses.
• Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and
• when it suits you.
• 25 days holiday (plus bank holidays), with an additional day per year of service.
• Regular all-company socials and quarterly team socials.
• A team that genuinely likes learning and shipping together.