Software Support Engineer

About HuzzleAt Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time Engagement: Independent Contractor

About the CompanyOur client is a rapidly growing AI-powered validation technology company serving pharmaceutical, biotechnology, and medical device innovators globally. Their platform helps life sciences organizations dramatically reduce validation costs, accelerate compliance workflows, and streamline complex digital validation processes through intelligent automation and AI-driven assurance. As the company continues its growth journey, they are expanding their engineering team to support a growing international customer base. Job SummaryWe are seeking a Junior Support Engineer to join a fast-growing software company operating at the intersection of AI and life sciences. This role is ideal for an early-career software engineer who enjoys solving technical problems, debugging applications, and helping customers succeed. As the first line of technical support, you will investigate customer issues, troubleshoot application problems, implement fixes, and communicate solutions clearly to customers. You’ll work closely with Product, QA, and Engineering teams while gaining hands-on experience across modern web technologies including Next.js, React, Node.js, TypeScript, and Supabase. This is an excellent opportunity for someone looking to grow their software engineering career in a supportive startup environment. Key Responsibilities• Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture. • Investigate customer-reported issues and reproduce bugs within the application. • Use Cursor or similar AI-assisted development tools to inspect code, analyze call stacks, and identify root causes. • Develop and deploy maintainable TypeScript fixes across both frontend and backend systems. • Improve edge-case handling, application reliability, and performance. • Write clear and customer-friendly email responses explaining technical issues and resolutions. • Support customers professionally and calmly during high-pressure situations. • Collaborate with Product, QA, and Engineering teams to prioritize urgent issues and releases. • Contribute to internal documentation, knowledge bases, and support runbooks. • Help improve monitoring, alerting, and recurring issue prevention processes.