Solution Delivery Manager

Why This Job Is Exciting: As a Solution Manager, you'll be at the intersection of cutting-edge biometric technology and real-world implementation, helping our partners and customers leverage our solutions for critical identity applications including elections, customer onboarding, passport issuance, border control, and more. You'll transform complex technical capabilities into seamless, practical solutions. You’ll have the opportunity to: Within one month, you will… • Dive deep into our biometric technology stack through comprehensive trainings on SDKs, ABIS architecture, and integration methodologies • Shadow live customer training sessions to understand real implementation challenges and solutions • Begin enhancing our technical materials with your fresh perspective and insights • Build relationships with key team members across Professional Services and R&D

Within three months, you will… • Take ownership of your first client project, becoming their primary technical point of contact • Apply your expertise to troubleshoot integration challenges and optimize system performance • Develop your first data migration code to support quality analyses and system optimization • Actively contribute to ongoing projects by providing training support and technical consultation • Begin preparing to lead technical knowledge transfer sessions with clients

Within six months, you will… • Master our specialized tool set and technical documentation essential for solution deployment • Deliver your first solo training session, guiding clients from theoretical concepts to hands-on implementation • Create comprehensive technical documentation including Factory Acceptance Tests, Quality Analyses and Deduplication Reports • Build stronger collaboration bridges between R&D, product teams, and customers • Contribute improvements to our internal tools and processes

Within one year, you will… • Independently manage multiple technical implementations from conception to deployment • Become a trusted technical advisor to both internal teams and external clients • Lead complex biometric data migrations and system integrations with third-party platforms • Develop and deliver customized analyses that drive customer decision-making • Contribute to product roadmaps by channeling customer feedback into meaningful improvements