Solution Manager

Role Overview The Solution Manager supports the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role collaborates with cross-functional teams—including Operations, Finance, Commercial, and Network Planning—to assist in the delivery of solutions that meet customer needs and drive operational efficiency. The ideal candidate is detail-oriented, proactive, and has foundational experience in logistics or supply chain. This position is ideal for individuals looking to deepen their exposure to solution development and logistics project execution in a fast-paced environment. Key Responsibilities

1. Solution Development & Launch [Solution Completion SLA] • Develop, formulate and deploy cross-border e-commerce logistics solutions across transportation, customs, and supply chain operations. • Gather requirements, coordinating pilot activities, and tracking launch progress. • Ensure documentation and implementation steps are completed accurately and on schedule.

2. Cross-Functional Coordination • Collaborate with Operations, Finance, Network Planning, and Commercial teams to execute solution components. • Translate customer requirements into internal action plans and workflows. • Facilitate smooth information flow between teams to support alignment and delivery.

3. Performance Tracking & Improvement [Solutions GP] • Monitor key metrics to track solution performance post-launch. • Collect feedback from internal stakeholders to identify operational or customer-related improvement areas. • Contribute to process enhancement and solution optimization efforts.

4. Project Execution • Maintain project trackers, timelines, and documentation. • Identify risks or blockers and curate action plan to mitigate identified risks • Ensure timely completion of assigned tasks within broader solution rollouts.

5. Team Collaboration & Best Practices • Work closely with cross-functional team to align on timelines, dependencies, and outcomes. • Contribute to the development and upkeep of templates, SOPs, and knowledge bases related to solution design. • Participate in team discussions and share insights or learnings from past projects.