Spécialiste support client - ERP / Customer Support Specialist (ERP/Accounting)

Qualifications Requises

• Deux (2) ans d’expérience en service à la clientèle ou en soutien applicatif, idéalement dans un contexte lié à un logiciel ERP, à la comptabilité ou à la finance.
• Diplôme en comptabilité, en administration ou dans un domaine connexe.
• Connaissance des principes comptables et capacité à les appliquer dans un contexte de soutien client.
• Solides compétences analytiques et en résolution de problèmes.
• Grand souci du détail et rigueur dans le traitement des données financières.
• Excellentes aptitudes en communication, empathie et capacité à gérer des situations urgentes.
• Orienté(e) vers la satisfaction client, tout en gardant en tête le contexte d'affaires.
• Dynamique, proactif(ve) et autonome.
• Excellentes compétences organisationnelles et sens des priorités.
• Parfaitement bilingue en français et en anglais, à l'oral et à l'écrit.
• Disponible pour se déplacer occasionnellement chez les clients lors de formations ou d'événements.

Qualifications souhaitées

• Expérience en formation d'utilisateurs ou en rôles en contact direct avec les clients.
• Expérience dans l'industrie de l'après-marché automobile.
• Expérience avec des outils d'IA pour la productivité et l'analyse.
• Participation à des projets d'intégration ou d'implantation de logiciels.

***

About Carrus

Carrus Technologies is a leading provider of ERP software solutions purpose-built for the automotive aftermarket industry. Headquartered in Canada, Carrus serves automotive parts distributors, retailers, and wholesalers across North America, helping them streamline operations, manage inventory, and grow their businesses through modern, industry-specific technology.

As part of the Valsoft Corporation portfolio, Carrus combines the agility of a focused software company with the stability and resources of a global software group. The team is passionate about delivering exceptional client outcomes and continuously improving the product experience for the automotive aftermarket sector.

The Role

We're looking for an Customer Support Specialist (ERP/Accounting Focus) to join our team on a one (1) year contract, with the possibility of extension. In this hybrid accounting-support role, you'll be the primary point of contact for our clients on questions related to software use and accounting processes. You'll combine your accounting knowledge with strong customer service instincts to support our clients day to day.

Main Responsibilities

• Provide assistance, information, and support to customers regarding the company's products and services, with a particular focus on accounting and financial inquiries.
• Respond to customer inquiries related to their ERP software, as well as period-end processes, including month-end, year-end, reconciliations, and end-of-day figures.
• Handle incoming calls, emails, and chat inquiries; maintain accurate records of customer interactions in the CRM.
• Analyze and validate client accounting data; identify root causes and propose resolutions to reported issues.
• Escalate unresolved requests to designated teams and follow up with clients on outcomes.
• Perform periodic outbound calls to maintain client relationships and keep client information up to date.
• Provide training to clients on software features as well as accounting processes.
• Participate in new client onboarding, including needs assessment, software configuration, data manipulation and import, and training support.
• Analyze and update client data via database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required.
• Other related tasks.

Required Qualifications

• Two (2) years of experience in customer service or application support, ideally in a context related to ERP software, accounting, or finance.
• Diploma in accounting, business administration, or a related field.
• Knowledge of accounting principles and ability to apply them in a customer support context.
• Strong analytical and problem-solving skills.
• Strong attention to detail, particularly in handling financial data.
• Excellent communication skills, empathy, and ability to manage client urgency.
• Focused on customer satisfaction while maintaining business perspective.
• Dynamic, proactive, and self-directed.
• Excellent organizational skills and strong sense of priority management.
• Fluently bilingual in French and English, spoken and written.
• Able and willing to travel occasionally to client locations for training and other events.

Preferred Qualifications

• Experience in user-facing training or client-facing roles.
• Experience in the automotive aftermarket industry.
• Experience using AI tools for productivity and analysis.
• Experience participating in software onboarding or implementation projects.

#Carrus