Specialist, People Process & AI Automation

City:  Copenhagen V

Country/Region:  DK

Application Deadline:  N/A

At Pandora, we are on a mission to transform our global People Experience & Services (PES) function. We strive to simplify, standardize, and continuously improve our global HR processes to ensure a seamless and efficient employee experience across all markets and functions. 

Position overview 

The Specialist, People Process & AI Automation will play a key enabling role in the transformation of how the Global People function operates by combining structured process design, continuous improvement and AI-enabled automation.

The purpose of the role is to help simplify, standardize and optimize global People processes through the application of process optimization tools, such as, but not limited to, Six Sigma, as well as the creation of practical AI agents in Microsoft Copilot Studio, or other relevant platform for agent building, that support HR services, knowledge management, process guidance, employee self-service and operational efficiency at scale

Key responsibilities 

Process design and continuous improvement

• Map, analyse and document global People processes using Lean Six Sigma methodologies.
• Support process improvement initiatives using DMAIC, Value Stream Mapping, Root Cause Analysis and other structured improvement approaches.
• Identify inefficiencies, waste, bottlenecks and automation opportunities in current processes.
• Facilitate workshops with stakeholders to understand current-state and future-state processes.
• Develop process documentation, SOPs, governance models and process taxonomies.
• Support process measurement through KPIs and operational performance reporting.

AI Agent building

• Design, build, test and deploy AI agents using Microsoft Copilot Studio.
• Translate business problems into practical and well-governed AI agent use cases.
• Create agents that support self-service, knowledge retrieval, process guidance, case management and operational reporting.
• Maintain agent instructions, knowledge sources, prompts and governance standards.
• Monitor agent performance and continuously improve accuracy, usability and adoption.
• Support responsible AI practices, including compliance, security and data privacy requirements.

 Digital transformation and adoption

• Partner with HR process owners to identify where AI can create measurable business value.
• Support pilots, proof-of-concepts and scaling of successful AI solutions.
• Contribute to a culture of continuous improvement and responsible AI adoption within HR.
• Create training materials, playbooks and guides for end users.
• Deliver demonstrations and workshops to HR teams.
• Help measure the business impact of AI adoption and process improvements.

Qualifications required

• 1–3 years of professional experience.
• Relevant degree in Business Administration, Human Resources, Data Analytics, Information Systems, Operations Management or similar.
• Experience, or strong interest, in process design, continuous improvement, AI, automation or digital transformation.
• Experience from a global organisation is an advantage
• HR experience is an advantage, hereunder exposure to SAP Successfactors or other HRIS
• Experience with Microsoft 365, Copilot Studio, Power Platform or AI tools is an advantage.
• Experience within process optimization is an advantage
• Exposure to Lean, Six Sigma is an advantage - Green Belt certification, or willingness to obtain one.

Skills & competencies 

• Strong structured problem-solving skills.
• Ability to map, analyse and document processes.
• Basic understanding of Lean Six Sigma or willingness to learn.
• Strong interest in AI, automation and digital tools.
• Ability to build or configure AI agents in Microsoft Copilot Studio, or strong willingness to learn quickly.
• Strong written and verbal communication skills in English.
• Good stakeholder engagement skills.
• Ability to create clear documentation, SOPs, process maps and playbooks.
• Comfortable working with Microsoft 365 tools.
• Ability to work with data, process information, and user feedback to identify improvement opportunities.

Why join us? 

Innovative Environment: Be part of a team driving transformation across Pandora’s global People Experience & Services organization. 

 
Impactful Work: Contribute directly to improving global processes, enhancing employee experience, and strengthening operational excellence whilst playing a key role in shaping the future tech-roadmap and the global services we deliver

 
Professional Growth: Gain exposure to process excellence, continuous improvement, and agile ways of working—supporting career advancement in HR transformation. 

Did we get your attention?  

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake 

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued. 

• Pandora Group

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