Sr Analyst, Desktop Support - IT Infrastructure - Full Time (Onsite Towanda/Troy)

Education::

1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications:
2. Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+. Essential Functions:

• Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
• Perform preventative maintenance on hardware.
• Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
• Develop and document standardized user processes and procedures; “how-to” documentation.
• Provides proactive and advanced troubleshooting and analysis.
• Understands and accounts for interactions between technologies and applications.
• Responsible for maintaining ticket status and resolution information in ticketing system.
• Accountable for meeting established performance metrics which will be used in performance evaluations.
• Participates in on-call support rotation as specified by management.
• Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned.

Education::

1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications:
2. Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+. Essential Functions:

• Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
• Perform preventative maintenance on hardware.
• Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
• Develop and document standardized user processes and procedures; “how-to” documentation.
• Provides proactive and advanced troubleshooting and analysis.
• Understands and accounts for interactions between technologies and applications.
• Responsible for maintaining ticket status and resolution information in ticketing system.
• Accountable for meeting established performance metrics which will be used in performance evaluations.
• Participates in on-call support rotation as specified by management.
• Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned.