Career Opportunities: Sr. Analyst, Help Desk (765)

Requisition ID 765 - Posted 

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ABOUT KTSA

KPMG Technology Services Americas or KTSA is a Delivery Center located in Mexico City and Guadalajara that provides information technology & support services in the Americas Region.

Explore the Tech World with KTSA where you can;

Experience a culture where you can interact with multi-cultural teams and people from different backgrounds.

Expand your possibilities and gain stability, at KTSA we celebrate successes and reward our people for the hard work they do every day.

Excel and make an impact, it’s a place where you can create their own footprint and make a legacy.

We invest in people, with internal programs, training and initiatives to develop their skills and help them reach your goals

Express and celebrate your individuality. It's about coming exactly as you are. We empower everyone to live their truth, be themselves, pursue individual interests

Visit KTSA.COM.MX to know more about us.

Responsibilities & Qualifications

Resources will be hired on training capacity for operations roles, manage day-to-day operations, product, and end-user communication, understand and trained to deliver services on a Delivery Center practice with the understanding of Service Levels, automation and productivity:

• Must be able to speak, read and write fluently in English and Spanish.
• Must be able to pass an English evaluation and score at least B2.
• Must be able to pass a technical evaluation.
• Must have basic abilities to handle a computer, Be familiar with Windows 11, Microsoft office, mobile devices
• Scheduling availability
• The field of study aligned with Technology or Customer Service (Computer Engineering, Computer Science, International affairs) along with the above requirements
• Technology background (School related is acceptable)
• Service Oriented
• Receive technical requirements (TRFs) from India.
• Work with BRMs (Business Relationship Managers).
• Translate requirements and coordinate technical solutions with the US team.
• Manage documentation and track requests.

Needed Skills

• Fluent communication
• Be able to work on group set ups
• Comprehensive reading and able to follow instructions
• Ability to learn and replicate in class activities
• Customer service oriented
• Documentation of activities and log of activities
• Priority based execution (school examples are acceptable)
• Strong in project management.
• General technical knowledge (networks, applications, VDI, voice).
• Previous experience working with India-based teams (preferred).
• Background in ITSM (Incident, Change, Problem Management, or similar).

Explore the Tech World with KTSA

Join us! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

#KTSACareers #LifeatKTSA #SoyKTSA #ExploreKTSA

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