Sr. Engineer, IT Help Desk

• Improve and upgrade IT environment for the user for more efficient performance.

• Troubleshoot and provide first support for network problems.

• Configure and install network printers and troubleshoot their problems.

• Install new software and upgrade PC hardware when needed.

• Troubleshoot and handle hardware, software and PC's problems.

• Know the problem that related to software or hardware and troubleshoot to solve it for any user and create the IT environment for the user just joining the company.