Sr. Sales Representative (B2B) Revenue Expert - Digital Marketing Agency

Position: Customer Experience & Revenue Representative (B2B) Location: Remote (LATAM) Schedule: Monday - Friday. Pacific or Eastern Time 40hrs a week ( Could change based on business needs) Salary Range: $1,800 – $2,500 USD per month + commission

We are looking for a revenue-driven Customer Experience & Revenue Representative. In this role, you will manage live customer conversations, place orders over the phone, and drive revenue across an active book of B2B customers. This is not a traditional support role. It combines customer experience, consultative selling, and revenue ownership. The ideal candidate is confident on the phone, highly organized, and motivated by performance and results. Role OverviewAs a Customer Experience & Revenue Representative, you will be responsible for engaging with customers through phone conversations, advising on products and services, and closing transactions. You will manage a portfolio of B2B clients while identifying opportunities to increase revenue through upselling and cross-selling. Key ResponsibilitiesCustomer Engagement & Sales• Handle 40+ primarily outbound phone calls per day • Conduct 10–15 meaningful customer conversations daily • Place orders directly over the phone • Advise customers on products and services

Revenue Generation• Identify upsell and cross-sell opportunities • Manage and grow an assigned book of B2B customers • Support customer retention through proactive outreach

CRM & Documentation• Document all customer interactions and activities in CRM (Salesforce preferred)

Revenue Accountability• Performance is measured by orders placed, upsells, and product packages sold