Stakeholder Engagement Coordinator

Principle Responsibilities 

• Plan, coordinate, and implement stakeholder engagement activities, including community meetings, consultations, workshops, trainings, dialogues, and awareness sessions.
• Serve as a key liaison between EACOP and local communities, authorities, and other stakeholders, ensuring inclusive participation, particularly for vulnerable groups and indigenous communities.
• Support the implementation and periodic update of the EACOP Stakeholder Engagement Plan (SEP).
• Manage and coordinate community engagement activities, ensuring effective communication and alignment with local languages, cultural practices, and traditions.
• Support the operation of the grievance mechanism by recording, tracking, escalating, and following up complaints through to closure.
• Communicate grievance outcomes to stakeholders in a timely, respectful, and culturally appropriate manner.
• Identify recurring issues and advise management on community concerns, social risks, and mitigation actions.
• Coordinate and support socio-economic development initiatives in areas such as education, health, livelihoods, and community development.
• Work with internal departments to implement surveys, trainings, field visits, public awareness activities, and other stakeholder-focused interventions.
• Monitor field activities, track progress, and provide timely updates on implementation status, risks, and emerging issues.
• Provide day-to-day supervision, guidance, coaching, and support to Village Liaison Officers (VLOs).
• Ensure VLO activities are aligned with project priorities, H3SE requirements, stakeholder engagement standards, and reporting expectations.
• Provide required support to other EACOP teams and their contractors
• Prepare clear reports, meeting minutes, briefs, engagement records, and updates on stakeholder engagement and social performance activities.
• Maintain accurate records of stakeholder feedback, commitments, engagement activities, grievances, and follow-up actions.
• Ensure activities comply with EACOP policies, local regulations, H3SE requirements, and applicable social performance standards.

Accountability:

• Accountable for the effective coordination, implementation, monitoring, and reporting of stakeholder engagement and social performance activities in assigned operational areas.
• Accountable for ensuring stakeholder concerns, grievances, commitments, and engagement outcomes are documented, followed up, and escalated as required.