Career Opportunities: Store Support Officer (1947)

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Store Support Officer

Job Description of Store Support Officer

Job Title:

Store Support Officer

Location:

Store Location

Grade Level:

3

Department:

Operations Department

Reports to (Title):

Restaurant Manager (Dotted Line to Stock Accountant)

Direct Reports:

Not Applicable

Job Purpose

To ensure co-ordination and execution of store administrative tasks including but not limited to accounting i.e. P n l report, daily stock management report, GP report, reports from FP and A, Inventory, support office and other clerical roles in restaurant operation.

Core Responsibilities and Key Result Areas

Key Duties and Responsibilities:

Store Financial

• Managing store documentations and transmitting same to Head Office.
• Posting of invoices and all other inter- stores transfers to the system (ERP)
• Confirm that Banking and DSA (Daily Sales Analysis) is carried out by Store Manager
• Managing weekly petty cash and float.
• Assist in the computation of monthly GP report.
• Collaborate with Finance Department and initiate timely preparation of Management report (such as P n L report).
• Supervise stock movement from receipts to its utilization and ensure accuracy and completeness.
• Participate in the monthly stock take exercise.
• Follow up with external vendors and government agencies on matters affecting the stores.

Operations Reporting

• Ensure daily Stock receiving, Stock control and update of all stock record
• Daily Stock Variance Report and weekly stock report – documentation and update
• Weekly ordering and stock requisition
• Update all entry on the Company ERP system. Ensure correctness and accuracy of data entry into the system

General Store Administration

• Collating Recruitment documentation, leave request etc and send to HR for verification
• Maintaining Store Notice Board I.e. important contact details such as store hospital, staff meal roaster, Police contact, Deloitte Tip-Off are on the board
• Waste collection bills submitted in the stores
• Hand over of the cheques to vendors as cheques are sometimes left in the store undelivered to Vendors
• Routinely check the register of the Security guards and their appearances
• Follow ups with Restaurant Manager/Store Manager on all regulatory and non-compliance issues  (internal and external) to ensure resolutions based on action plan
• Any other related Admin and/or clerical duties that may be assigned from time to time

Key Performance Indicators

• Achieve daily stock movement, P n L report as planned
• Turnaround time to posting Transactions on SAP
• Weekly ordering and stock forecasting
• Achieve timeline for administrative functions
• Timeliness and Accuracy of periodic report

Knowledge Requirements

• Strong knowledge of Inventory Management in Food and beverage service company
• Knowledge of business and management principles involved in s resource allocation.
• Strong proficiency in MS i.e. use of Excel, Power Point and Word etc
• Timeliness in updating stock records and other documentation in store
• Timeliness in accuracy of invoice entry, GP and P n L Report
• Responsiveness of internal and external clients request

Job Specifications

Educational Requirements

Professional Requirements

Experience Requirements

-A minimum of a Bachelor’s degree in Accounting, Finance or its equivalent.

- Experience in Food and beverage service is an added advantage

Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification will be an added advantage

Minimum of 2 years’ experience in similar role

Decision Expectations

• Ensure best customer services – effectively coordinating the activities between the back and front house in delivering superior quality or customer service
• Manage inventory, ERP and documentations such as invoices in stores
• Manage operational periodic reporting such as GP, daily stock movement, P n L reports etc.
• Manage budget and keep cost under control

Working Conditions

You are to work as full – time employee. Official hours of work will be determined by the dynamics of the business.

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

• Team members

• Shift Managers

• Field Trainers/Region Trainers/RSC Employees

• Restaurant Managers

• Stock Accountant

• Area Managers

• Exchange or provide information

• Obtain, clarify, and discuss information

• Present, discuss information and problems

• Collaborate, negotiate and present ideas

• Deal with, influence or motivate subordinates

• Promote, justify or settle highly sensitive matters

External Contacts (most frequent contacts)

• Service Providers/ Vendors

Revised Job Description                                                                                                                                            April, 1, 2022

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