Career Opportunities: Suitability Assessor (18862)

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Summary

Salary: Competitive plus great benefits  
Grade: 2B
Reporting Line: Suitability Manager  
Contract Type: Permanent 
Location: Bolton/Chesterfield/London/Hybrid

What to expect

As a Suitability Assessor, you will join us on our journey and undertake a valuable role responsible for conducting fair, consistent, and evidence-based assessments ensuring that only applicants who meet the required standards are recommended to become Postmasters. 

You will be working closely with prospective Postmasters by conducting suitability assessments using the approved framework, ensuring all questions are asked consistently and all competency areas are fully explored. Evaluating applicant responses based on demonstrable evidence, you will use defined scoring criteria and “what good looks like” guidance to ensure consistency and objectivity. 

Producing clear, evidence based recommendations on suitability will be crucial as you ensure decisions are robust, justified and aligned to defined and unbiased thresholds. 

How our people behave is as important to Post Office, as what is delivered. The Suitability Assessor will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will need to have a proven track record of strong relationship building skills and experience conducting interviews.

As a Suitability Assessor you will have strong analytical judgement and the ability to apply fair, consistent, and evidence-based decision-making, ensuring objectivity and avoiding bias. In addition to this, the ideal candidate will have:
•    Prioritization and time management skills
•    Strong computer literacy including Microsoft packages
•    Excellent interpersonal, telephone and written skills
•    Flexibility for some travel when required

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

#LI-DNI

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