Supervisor,

Job Description

Job Title:  Supervisor Fulfillment Labor Underground

Job Location (Short):  West Des Moines, IA

Workplace Type:  Field

Employment Type:  Salaried

Discover a more connected career

At Prince Telecom, as a Supervisor, you’ll will be responsible for a variety of tasks and projects as assigned. Typical tasks will range in size and complexity. This position will assist the Project Manager with various large scale projects and tasks as needed and may potentially take the lead on upcoming projects as assigned by the customer. 

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Supervise a team of FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop procedures and implement them to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed to supplement the warehouse staff
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
• Perform quality control inspections to correct and coach any issues found
• Interface with customers to resolve complaints and damages resulting from installation work
• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
• Perform other duties not listed here, as they arise, and as they are assigned to you

What you’ll need

• Must have a minimum of 1 year fiber optic or cable installation experience.
• Must be able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
• Must have a High School Diploma or G.E.D.
• Must be able to work a very flexible schedule.
• Must be able to work in a fast paced time sensitive environment
• Must be able to handle multiple tasks and last-minute changes
• Must have exceptional customer service experiences
• Must be a team player.
• Former supervisory experience a plus.
• Valid driver's license with minimum of 2 years driving experience and a good driving record.

Physical abilities & exposures

• Routinely: operate vehicle and heavy machinery, squeeze, fine hand motion, work alone in remote locations , bend, stoop, stand, walk, climb stairs and lift greater than 55 pounds without assistance.
• Occasionally: entry into attics or crawl spaces, use ladder and gaffs for climbing poles, keyboard and mouse

Why grow your career with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.  

Building stronger solutions together 
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.   
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Req Id:  2243

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