Support & Implementation Engineer

ProgressSoft Cameroon
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Responsibilities:

  • Implement and install solutions at customer's infrastructure platforms.
  • Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
  • Act positively and respond promptly to the customer’s requests/tickets.
  • Prepare, review and ensure the accuracy of technical documentation.
  • Provide Basic troubleshooting for software problems covered in training.
  • Utilize help desk software to keep an accurate account of all incoming calls, opened incidents, and requests.
  • Conduct Preventive / Corrective Maintenance visits.
  • Perform any other job-related duties related to work.

Requirements

  • Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.

  • At least 2 years experience in a similar field.

  • Fluency in French language and excellent command of English, with excellent verbal and written communication skills in both languages.

  • Resident in a central African country and/or willing to travel to Africa.

  • Willing to travel and work extra hours when needed.

  • Experience in database engines (Oracle, MS-SQL, and PostgreSQL).

  • Experience in operating systems (Linux and MS Windows).

  • Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)

  • Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).

  • Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)

  • Knowledge in Directory Services (AD & LDAP).

  • Excellent personal skills

  • Professional effective communication, verbal and written

  • Customer oriented mentality

  • Details oriented and a team player

  • Work with integrity and ethics

  • Initiative and self-managed

  • Time management and result oriented

Experience in one or more of the below is a plus:

  • Experience in large enterprise environments with emphasis on payments, remittance solutions.
  • Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
  • Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
  • Knowledge of PKI Infrastructure and Certificate Authorities.
  • Knowledge of database engines (MySQL and NoSQL Databases).
  • Knowledge of server and client operating systems (Linux Distros, MS Windows).
  • Knowledge in Object Storage management.
  • Experience in financial/Banking solutions.
  • Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
  • Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).
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