SysOps Engineer

Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.

At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally. We believe when our team thrives, so do our customers. With us, you'll find: • A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. • Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. • Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

As a SysOps Engineer, you will be responsible for: Software & Infrastructure Management • Application Lifecycle : Manage the lifecycle of IP-Label software suites. • Deployment : Deploy and configure measurement networks across various environments, including Cloud (AWS/Azure) and Physical infrastructure (Systems & Networks). • Administration : Administer and maintain system and network architectures to ensure high availability.

Operations & Security • Monitoring : Supervise systems and applications to proactively identify performance bottlenecks or failures. • Troubleshooting : Diagnose and resolve system outages or malfunctions as they occur. • Security : Implement and manage IT security protocols related to SysOps activities to protect data integrity.

Support & Documentation • Technical Support : Act as the first point of contact for technical issues, providing Level 1 support or redirecting users to the appropriate specialized resources. • Knowledge Management : Document operational procedures and contribute to the internal knowledge base to improve team efficiency.

  Work Conditions Shift Work : Ability to work night shifts and rotating schedules to ensure 24/7 operational continuity. On-call : Availability for occasional on-call support during weekends or holidays if required.