System Engineer

Why This Job Is ExcitingInnovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success — deploying and maintaining our our cutting-edge software products in some of the world's most demanding environments. You won't be managing a static on-prem rack; you'll be flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified. Tech StackCore daily stack: RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level) In your first month, you’ll• Learn the core architecture and the various integration methods used across our systems. • Shadow live deployments to observe how projects are executed in real client environments. • Perform internal deployments to build hands-on familiarity with the process.

As you settle into the role, you’ll• Lead your first client deployment from start to finish, taking ownership of the process. • Troubleshoot issues and optimize performance directly in production environments. • Adapt deployment tooling and approaches to fit the specific needs of each project.

Within your first year, you’ll• Master the full ABIS toolset well enough to work with it confidently and independently. • Contribute meaningfully to Factory Acceptance Tests as part of the project delivery cycle. • Identify and improve internal processes on your own initiative, without needing direction. • Manage multiple deployments in parallel, balancing priorities across several projects at once. • Become a trusted advisor to clients, guiding them beyond just technical implementation. • Channel customer feedback back into the product roadmap to help shape future development.

What You Will Do• Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide • Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time) • Provide L2/L3 support to partners • Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application) • Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks • Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests) • Train partner technical teams in ABIS administration and operations best practices • Participate in a rotating 24/7 on-call schedule