Systems Administrator / IT Support Engineer

NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment. What Success Looks Like:  • Consistently resolve Tier 2 support issues with minimal supervision.  • Become a trusted escalation resource for IT Support Technicians.  • Independently administer Microsoft 365 and Intune environments.  • Participate in server, networking, and cybersecurity initiatives.  • Contribute to automation and process improvement efforts.  • Demonstrate ownership of IT systems, support outcomes, and assigned projects.  • Improve documentation and operational maturity of the IT department. 

Essential Duties and Responsibilities: Advanced Technical Support (Approx. 40%):  • Serve as the primary escalation point for complex Help Desk issues.  • Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues.  • Support highly technical engineering users and business professionals.  • Manage incidents through resolution while maintaining excellent customer communication.  • Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies.  • Participate in after-hours support rotation as required.  • Mentor Tier 1 technicians and provide technical guidance. 

Microsoft 365 & Identity Administration:  • Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.  • Support Entra ID and Hybrid Active Directory environments.  • Manage user lifecycle activities including onboarding, transfers, and offboarding.  • Maintain security groups, distribution lists, and access permissions.  • Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives.  • Assist with access reviews and compliance activities. 

Endpoint Management & Modern Workplace:  • Administer Microsoft Intune and Windows Autopilot.  • Manage Windows 11 device deployments and lifecycle management.  • Support Android Enterprise and Apple Business Manager deployments.  • Maintain compliance policies, configuration profiles, and security baselines.  • Deploy and troubleshoot software using Intune and related management tools.  • Manage operating system, driver, firmware, and BIOS updates. 

Infrastructure Administration (Approx. 30%):  • Support Windows Server environments.  • Assist with administration of Dell Hyper-V clusters.  • Perform virtual machine provisioning, monitoring, and maintenance.  • Support enterprise storage, server hardware, and backup systems.  • Administer Active Directory, DNS, DHCP, Group Policy, and file services.  • Monitor infrastructure health using enterprise monitoring platforms.  • Assist with disaster recovery and business continuity initiatives. 

Security & Compliance:  • Support Microsoft Defender, endpoint security, and threat remediation activities.  • Assist with phishing investigations and response efforts using KnowBe4.  • Maintain security baselines and patch compliance.  • Participate in vulnerability remediation.  • Assist with audits, policy reviews, and documentation efforts.  • Support Zero Trust and cybersecurity maturity initiatives. 

Networking Support:  • Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies, and Cisco networking infrastructure.  • Support WAN connectivity between company locations.  • Work with networking vendors and internal administrators on escalated issues. 

Automation & Process Improvement:  • Develop PowerShell scripts to automate repetitive IT tasks.  • Improve provisioning, onboarding, reporting, and administration processes.  • Identify opportunities to improve service delivery.  • Create and maintain technical documentation and SOPs.  • Contribute to IT modernization initiatives.