Systems Support Professional

Jolera Porto, Portugal

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Qualifications

Technical Skills

• Installation and maintenance of hardware (desktops, laptops, printers, peripherals)

• Network configuration and troubleshooting (TCP/IP, Wi-Fi, LAN/WAN)

• Support for operating systems (Windows, macOS, Linux)

• Knowledge of structured cabling, racks, and physical infrastructure

• Use of diagnostic tools and testing equipment

• Ticket management and service documentation

• Basic information security and field best practices

• Ability to read and interpret technical manuals

College diploma or equivalent.
Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
Strong knowledge of (and ability to troubleshoot issues related to) Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, Mobile Device activation, etc.
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Outlook‐Exchange environments, Adobe Acrobat, etc.).
Basic working knowledge of server‐side applications and technologies, including (but not limited to) Exchange Server, WSUS, Hyper‐V, VMware vSphere, Citrix Xenserver, etc.
Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.).
3‐5 years of previous support experience working in a technology / systems department directly supporting customers.
Strong written and communication skills; strong interpersonal skills.
Strong organizational and planning skills.
Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization.
Strong overall communication skills and can make a significant contribution to Jolera’s success.
Ability to provide generalized end‐user training.
Ability to communicate technical concepts and issues to non‐technical individuals.
Demonstrated technical learning and understanding competency