Systems Technician

Q-Chem Ad Dawhah, Qatar

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Career Opportunities: Systems Technician (2780)

Requisition ID 2780 - Posted - Mesaieed Plant (1000)

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1. JOB DETAILS

Group

Administration

Location
(Doha/ Messaieed/ Ras Laffan)

Doha

Department

Information Technology

Company
(Q-Chem / RLP / RLOC)

Q-Chem

Section IT Operations Reports to

Senior Systems Analyst

Date Prepared / Revised on

20 December 2021

2. JOB DIMENSIONS

Number of Staff Supervised Direct Reports N/A Total N/A

3. JOB PURPOSE / OBJECTIVE

Maintain computer systems, provide technical support and teach end-users the basic skills required to operate computer systems, IT equipment and programs.

4.1 KEY ACCOUNTABILITIES

Computer Operations

Operate computing systems and peripherals; Install and maintain local and remote peripheral equipment like PCs, laptops, printers, scanners and phones.
Work with vendors for PC/printer/Laptops/Phones maintenance and hardware replacement.
Monitor systems for abnormal job terminations and operating problems; separate reports and other output, prepare reports on equipment problems.
Initiate and complete scheduled production jobs; perform and schedule routine and preventive maintenance on computer equipment and peripherals
Participate in determining cause of job and system failure, and take corrective action as and when required.
Maintain backup images of PCs and laptops; undertake primary/backup responsibilities as per the Responsibility Matrix set forth within the IT Operations/Telecommunications section.
Maintain operational procedure manuals, offsite storage, production schedule, supply inventory, required computer and backup logs.
Follow the change management process for any scheduled or un-scheduled changes.

Information Systems Support

Support Infrastructure Systems and assist in maintaining computer systems.
Install and support software applications and peripheral equipment, and set up user and security settings.
Troubleshoot and resolve computers’ operating, software/hardware, database problems and provide technical support as requested and to communicate with vendors to resolve issues as necessary.
Test new software with various operating systems and update software for users as released by vendor.
Monitor and update usage to ensure security of data and access privileges when program modifications are performed.
Contribute in maintaining Operations Security by implementing security controls across systems based on recommendations, intimations and directions from the Information Security team and SOC
Check server event logs on a daily basis and report findings to the Senior Systems Analysts.
Work with departments to design and maintain secure document archival system.

4.2 KEY ACCOUNTABILITIES

Office Support/Communication

Serve as department information resource to assist end-users with computer, network, software/hardware, and related problems.
Maintain open communication between IT Department and end-users to encourage questions and problem solving.
Follow the SLA to close helpdesk tickets on time.
Organize data for efficient retrieval and reporting; prepare necessary correspondence related to work duties.
Update and manage hardware, software and printer consumables inventory.
Work on a rotational schedule between Doha, Mesaieed, and RLOC to provide IT support services and be part of the routine IT on-call service.
Work on extended hours during server patch management or special assignments/projects as and when required

Policies, Systems, Processes and Procedures

Comply with all the policies, processes, standard operating procedures, rules and regulations relating to computer systems and peripheral equipment, so the work is carried out in a controlled and consistent manner.

Quality , Health, Security, Safety and Environment

Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high quality products/services.

Qatarization

Contribute to the development of Qatari employees. This accountability is applicable to expatriate employees only.

4.3 KEY ACCOUNTABILITIES

5. QUALIFICATIONS & EXPERIENCE

Education
Required (Qualification1 / Discipline): 3-year Diploma in Information Technology.
Preferred (Qualification1 / Discipline): Bachelor Degree in Information Technology.

Experience
Required (Years2 / Job Level3 / Industry): Up to 3 years of experience in the same field.
Preferred (Years2 / Job Level3 / Industry):Experience in the Oil & Gas/Petrochemicals Industry.

Other Job Specific Requirements and/or Vocational Accreditations

MS Office Applications
Qualified – Microsoft Certified Systems Administrator
Basic – Cisco Certified Network Associate

Languages
Required (Language / Level4): English - Proficient.
Preferred (Language / Level4): Arabic - Working knowledge.

Reference
(1) Qualifications: High School, Higher National Diploma, 3-year Diploma, Bachelor, Masters
(2) Years: Up to 3 years, 3-5 years, 5-7 years, 7-10 years, 10+ years, and 15+ years
(3) Job Level: Staff, Analyst, Specialist, Supervisor, Mid-Management, Senior Management, Executive
(4) Language Level: Basic, Working Knowledge, Proficient

6. WORKING RELATIONSHIPS

Internal

All departments as needed.

External

Contractors / Vendors/ Service Providers / Consultants

8. DISCLAIMER

The preceding job description is provided for general informational purposes and it is in no way restrictive as to the overall work requirements that may be prescribed by Management. It is intended to be used as a guide only. It has been designed to indicate the general nature and level of work performed by employees within this classification. It is neither designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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