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extraunite South Australia, Australia

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Contact Centre Officer

Date: Jul 13, 2026

Location: SA

Company: extraunite

Position Overview

We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. You will be responsible for handling both voice and digital communication channels, ensuring exceptional customer service and support.

Key Responsibilities

Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns, and provide solutions efficiently and professionally.
Manage Digital Communication: Respond to customer queries via email, chat, and social media platforms promptly and accurately.
Customer Support: Provide information about products and services, process orders, and handle returns and exchanges.
Technical Assistance: Offer basic troubleshooting support for products and services, escalating complex issues to the appropriate department.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
Adhere to Policies: Follow company policies and procedures to maintain high standards of service quality and compliance.
Team Collaboration: Work closely with team members and other departments to enhance overall customer satisfaction and operational efficiency.

Skills and Qualifications

Communication Skills: Excellent verbal and written communication skills in English.
Customer Service Orientation: Strong commitment to providing superior customer service.
Problem-Solving Skills: Ability to think critically and provide effective solutions to customer issues.
Technical Proficiency: Familiarity with CRM systems and digital communication tools.
Flexibility: Adaptable to work in a fast-paced and changing environment.
Team Player: Ability to work collaboratively with others to achieve common goals.
Attention to Detail: Accurate in documenting customer interactions and maintaining records.

Working Hours

24/7 rotational shifts including nights, weekends, and holidays.

Benefits

Competitive salary
Health and dental insurance
Paid time off
Opportunities for professional development and growth
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