Technical Account Manager

About The Role

• Act as the primary technical point of contact and trusted advisor for assigned enterprise accounts.
• Partner with customers to understand their business objectives and develop tailored technical roadmaps and solutions.
• Proactively monitor customer environments, identifying opportunities for infrastructure optimization, scaling, and improved security posture.
• Coordinate cross-functionally with engineering, product, and support teams to resolve complex technical issues and advocate for customer needs.
• Lead regular technical reviews and strategic planning sessions with key customer stakeholders.
• Guide customers in adopting best practices for modern, scalable infrastructure and frontier technologies like AI.

What Success Looks Like

Essential Experience:

• Demonstrated experience in technical account management, solutions architecture, or a similar customer-facing technical role.
• Extensive experience managing and optimizing cloud infrastructure and enterprise software deployments.
• Strong Agile methodology understanding.
• Excellent problem-solving and analytical skills.

Desirable Experience (Optional):

• Cloud platform experience (GCP/AWS/Azure).
• Familiarity with deploying AI, machine learning, or data analytics solutions.
• Mentoring junior team members.

Our Benefits

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

Compensation and Financial Well-being

• Competitive base salary.
• Discretionary company bonus scheme.
• Employee referral scheme.
• Meal Vouchers.

Health and Wellness

• Health Care Package.
• Life and Health Insurance.

Work-Life Balance and Growth

• Bookster.
• 28 days of annual leave.
• Floating bank holidays.
• An extra paid day off on your birthday.
• Ten paid learning days per year.
• Flexible working hours.
• Sabbatical leave (after 5 years).
• Work from anywhere (up to 3 weeks per year).
• Industry-recognised training and certifications.
• Bonusly: employee recognition and rewards platform.
• Clear opportunities for career development.
• Length of Service Awards.
• Regular company events.

Diversity and Inclusion

At Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.