Technical Business Analyst - Credit Card Payment Focus

Key Responsibilities • Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows. • Translate complex business requirements into detailed functional specifications, user stories, process flows, and data mapping documents for development and QA teams. • Analyze end-to-end payment lifecycle processes including card authorization, capture, refund, tokenization, 3DS (3D Secure), and fraud management. • Collaborate with internal teams (engineering, product, compliance, risk, and operations) and external vendors/partners to define and deliver payment solutions. • Support and participate in UAT (User Acceptance Testing), system integration testing (SIT), and regression testing cycles, including reviewing test cases and defect management. • Ensure all payment solutions adhere to PCI-DSS compliance standards, regulatory requirements, and industry best practices. • Facilitate workshops, stakeholder meetings, and sprint ceremonies (in Agile environments) to drive alignment and timely delivery. • Analyze payment data and transaction reports to identify trends, anomalies, and areas for process improvement. • Support go-live activities, post-implementation monitoring, and production incident resolution related to payment systems. • Assist in documenting API specifications and integration guides for payment gateway and processor connectivity.