Technical Complaint Handling Junior Associate

Bayer Heredia, Costa Rica
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Product Technical Complaint Junior Associate 

         

YOUR TASKS AND RESPONSIBILITIES

 

  • The Technical Complaint Handling Junior Associate will operate according to the assigned roles and responsibilities per the GMP documentation of the GBS Team (Technical Complaint Handling Department).
  • The TCH Junior Associate may follow guidance from the Experts and Sr Associates to ensure daily work timelines are met, support preparation of KPI reports and communicate escalations.
  • In addition, the Junior Associate may participate in transition activities of countries to be supported with Technical Complaint Handling, ie: Training and Validation. Regional (May support different countries as PTC Officer).
  • Processing of Product Technical Complaint Cases: o Assign appropriate initial risk classification after review of all relevant case information to Identify escalation needs and notification
  • Apply country specific requirements and product specific requirements during processing of Technical Complaint Cases to Support the sample handling and reimbursement process
  • Create letters to complainants and 3rd party companies to Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly.
  • Support preparation of standardized KPI reporting.
  • Ensures appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures (GMPs).
  • Escalate to Senior Associate, Expert or TL any deviation to the QMS and any risk of not meeting the SLA.

 

WHO YOU ARE 

 

  • Bachelors degree required and studies in similar field desirable.
  • 1 year of experience in medical/pharmaceutical and background GMP environment is desirable.
  • Intermediate English level (B2) is required, Portuguese is desirable.
  • Customer focus, highly oriented to handle complex processes.
  • Stakeholder Management.
  • Ability to lead teleconferences in an international context.
  • Computer literacy, ability to use the office.

 

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

 

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

 

 

    Application Period: 07/16/2026 - 07/23/2026 Reference Code: 876589     Division: Enabling Functions   Location: Costa Rica : Heredia : Heredia     Functional Area: Quality   Work Time: Full Time   Employment Type: Regular       

    Contact Us   Address     Heredia, Costa Rica

 

 

 

 

     

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