Pre-Sales Technical Consultant

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role provides technical support and expertise to the sales team and customers.

Key Missions

Ensures to be the main contact point for technical topics between customers and IDEMIA

Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap

Promotes IDEMIA products and services to customers

Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals

Implements projects

Collects functional requirement specifications for applicable products with the customer

Manages the product selection process and ensures the right product is selected to match customer’s requirement

Participates in the project delivery and technical implementation

Coordinates final validation for applicable products with customers

Mainains a close relationship with technical counterpart of custome

Engages constantly in product specification reviews to upsell and influence the next product evolution

Assists in quality complaints from customer on delivered products through first level local troubleshooting

Supports quality team in the resolution of problem and coordinates response or communication to the customer

Promotes and implements standard products for small to medium size customers

Works under close supervision

Profile & Other Information

• Proactive, confident and with a positive ‘can-do’ attitude;
• Strong organisational and problem-solving skills & excellent attention to detail;
• An ability to work well under pressure & to deadlines;
• Highly effective communication & interpersonal skills;
• Confident in preparing and delivering information & presentations;
• Team Player but able to work independently;
• High level of IT literacy (word, excel, PowerPoint, outlook) skills;
• Friendly, personable & highly professional;
• Ability to deal with confidential & sensitive information;
• Results oriented, able to deliver against targets & objectives.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com