5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention
BA/BS degree in CS or Computer Engineering-related field or coding bootcamp
Strong technical knowledge in software, web/mobile and cloud technologies, hands-on coding experience is a plus
Excellent written / verbal communication skills and a personable presence
You embody the Mux value: Turn Customers into Fans, with a customer-first attitude and approach
We have a supportive culture that cares about both excellent work and work-life balance. We have office spaces in Downtown San Francisco, New York City, and London