Technical Delivery & Account Manager

Position Overview

Natterbox is seeking a driven technical professional to fill a dual-impact role combining Professional Services (PS) consulting with Technical Account Management (TAM). You will drive the hands-on delivery of new client implementations while serving as a trusted technical advisor to our established client base. This role is ideal for a customer-facing technical expert with experience deploying contact centre solutions and ensuring the long-term technical health of key accounts. Key Responsibilities Project Delivery • Onboarding of new customers • Lead end-to-end technical implementations of Natterbox contact centre solutions integrated with Salesforce. • Conduct discovery workshops to gather technical requirements, map business processes, and design architecture. • Configure call flows, routing, CTI integrations, custom reporting. • Manage User Acceptance Testing (UAT), training and go-live deployment support. Technical Account Management • Act as the primary technical point of contact for assigned key accounts post-implementation. • Conduct regular technical health checks, platform audits, and system optimisation reviews. • Partner with Account Managers to identify growth opportunities and assist with technical expansions. • Serve as an escalation bridge between clients, Tier 2 support, and engineering teams to resolve critical technical issues.