Technical Operations & Quality Coordinator

As a Technical Operations & Quality Coordinator, you will be responsible for supporting the Technical Team Leader in the day-to-day operation of the technical support team. Your primary focus will be on quality assurance activities, performance monitoring, reporting, training delivery, and operational coordination to ensure the team consistently meets service and quality standards. The Team Leader remains responsible for advanced technical expertise and complex training.   In this role, you will conduct QA reviews and customer satisfaction analyses, prepare weekly and monthly reports, coordinate team communication and scheduling activities, and serve as a point of contact for basic technical support inquiries. You will also be responsible for following up on customer cases and action items requested by clients or management, ensuring timely resolution and adherence to established processes.