Technical Payment Expert

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

The Role: The Technical Payments Expert is a proven problem-solver who seizes opportunities to learn more about the business. This individual delivers world-class support to internal teams, addressing their technical inquiries. The Technical Payments Expert is expanding the role of technical engineer, capitalizing on opportunities to enhance both personal and team performance. The Expert plays a pivotal role in collaborating with various production teams and resources, including OCC, IPM, DevOps, Networking, DBA, etc., to identify and address the root cause of events. The person in this role will actively participate in the formulation of action plans for subsequent steps. Key Responsibilities: • Collaborate with cross-functional production teams to investigate and resolve incidents promptly. • Utilize strong analytical skills to identify the root cause of events affecting operational processes. • Actively contribute to the development and implementation of action plans for incident resolution and prevention. • Identify and implement opportunities for improvement in documentation, guides, operational processes, and agent knowledge/behavior. • Identify and implement internal interfaces to help support teams access information more quickly. • Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance. • Provide expertise in troubleshooting and resolving technical issues related to payment processing.