Technical Product Support Specialist, Frontend

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences. Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit. Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

About the role • We’re opening a new Technical Product Support Specialist position within the Frontend team to support Checkout, CMS, Manage My Booking, and the new Reseller Portal. • This role will help manage technical questions and support requests related to our frontend products and the ways clients use, configure, and build on top of them. That includes product usage, implementation questions, integration-related topics, and more advanced client-specific setups. • The aim is to create clearer ownership of these conversations, improve response times, strengthen support coverage across the Frontend team, and build stronger documentation over time.

Why this role matters As our frontend products grow and clients use them in more advanced ways, the number of technical questions and implementation-related discussions continues to increase. This role will help us support those conversations more consistently, improve documentation, and create a clearer support layer within the Frontend team.

What you’ll do • Own and coordinate technical support conversations for Frontend products across Slack and other communication channels • Support clients and internal teams with technical questions related to frontend product behaviour, configuration, implementation patterns, and integration use cases • Investigate issues using available documentation, product knowledge, and known implementation approaches • Gather the right context before escalating issues to Product or Engineering • Work closely with Product Managers, developers and QA to keep conversations moving and ensure clients are kept informed • Document recurring questions, solutions, and guidance so common topics can be answered more consistently in future • Help improve internal and external documentation, especially in areas where guidance is currently limited or missing, cooperation with Business Analyst