Technical Programs Manager - Scaled Customer Success (Remote Europe)

REQUIREMENTS:

• Location: Rights to work in Europe or willingness to relocate to Germany.
• 💼 Relevant Background: 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
• ⚙️ Technical Skillset: Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly.
• 🗣 The "Educator" Skillset: Exceptional presentation and communication skills. You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces.
• 🌱 Scalable Mindset: You possess deep empathy for builders and developers. You have a "solve it once, document it for everyone" mentality, constantly looking for ways to turn a 1:1 solution into a 1-to-many asset.

Nice-to-haves:

• 🎓 Technical degree (e.g., Computer Science, Machine Learning, etc.)
• 🤖 Hands-on experience with n8n is a massive plus Why join us? At n8n, you’ll help shape how Customer Success scales at one of Europe’s fastest-growing startups. You’ll have a direct impact on how we support, retain, and grow our Enterprise customers—acting as the ultimate technical unblocker and building the enablement engines that make deep technical success repeatable. You’ll join a remote-first, highly cross-functional team that values ownership, experimentation, and practical problem-solving. This is a role for someone who wants to blend deep technical architecture with one-to-many education, helping n8n scale from strong customer relationships to a world-class customer experience. Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n ( https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35 ). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.