Technical Quality Program Manager

Skills You'll Need to Bring:

• 3-5 years experience in customer support operations, product operations, technical support, customer experience, or related field
• Demonstrated experience leveraging AI to streamline cross-functional programs or processes
• Experience working directly with engineers, product managers, or other technical roles as well as CX or customer-facing roles
• Demonstrated experience solving ambiguous problems and using data to build consensus
• Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met

Nice to Haves:

• Notion product expertise
• Project Management Professional (PMP) or similar certification
• Technical knowledge or data querying experience (SQL)
• Experience contributing to the product development process at a software company Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $61.54 – $67.79 hourly. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144.